Privacy and data protection information for Orrish Finance customers.
This Privacy Policy explains how Orrish Finance Private Limited may collect, use, process and protect customer information for loan applications, support, digital lending and service-related communication.
1. Introduction
Orrish Finance Private Limited respects customer privacy and is committed to handling personal information responsibly. This Privacy Policy applies to information collected through our website, loan application forms, support channels, digital lending interactions and related customer service processes.
2. Information We May Collect
We may collect customer information including name, mobile number, email address, city, loan requirement, loan type, PAN, Aadhaar details, address proof, income details, bank details, employment or business information and any other information required for loan processing, verification, repayment support or customer service.
3. Purpose of Collection
Customer information may be used for loan application review, eligibility assessment, documentation, verification, underwriting, disbursal assistance, repayment support, e-Nach support, complaint handling, digital lending support, regulatory compliance and customer communication.
4. Use of Information
Orrish Finance may use submitted information to contact customers, process loan requests, verify identity and documents, evaluate credit eligibility, communicate application status, provide customer support and comply with applicable laws, RBI guidelines, orders and circulars.
5. Sharing of Information
Information may be shared with authorized employees, service providers, lending partners, verification agencies, technology partners, legal or regulatory authorities or other permitted entities where required for loan processing, compliance, support or lawful business purposes.
6. Digital Lending and Partner Information
For digital lending services, customer information may be processed through approved digital partners or lending service providers where applicable. Orrish Finance provides digital lending and partner-related information on its website for customer awareness.
7. Data Security
Orrish Finance takes reasonable measures to protect customer information from unauthorized access, misuse, loss, alteration or disclosure. However, customers should also ensure that they do not share sensitive details through unofficial channels.
8. Customer Responsibility
Customers must ensure that the information submitted is accurate, updated and complete. Incorrect or incomplete information may affect loan application processing, verification, support request handling or complaint resolution.
9. Cookies and Website Usage
Our website may use basic cookies or technical data to improve website performance, security and user experience. Such information may include browser details, device information, IP address and website interaction data.
10. Retention of Information
Customer information may be retained for as long as required for loan servicing, record keeping, legal, regulatory, accounting, audit, dispute resolution or business purposes as permitted under applicable laws and internal policies.
11. Customer Support and Grievance
Customers may contact Orrish Finance for privacy-related concerns, correction requests, support queries or grievances through the official support channels mentioned on the website.
Have a privacy or data-related query?
Contact Orrish Finance support for assistance related to customer information, digital lending queries or grievance redressal.